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  • Sales Training
    • Sales Selling

      Build trusted advisor sellers

      Practical, outcome-led programs delivered in Sydney, Melbourne and online.

      Explore all programs

    • Sales Training

      Flagship transformation program

      Business Development

      Win new business

      Sales Mastery

      Advanced Practioner

      Customer Service

      Service that sells

    • Sales Essentials

      Foundations for new sellers

      Persuasive Presenting

      Pitch with confidence

      Aged Care

      Specialist program

      Online Programs

      Self-paced academy

    • DISC + Values

      Behavioural intelligence

      Clear Negotiation

      Close stronger deals

      NDIS

      Sector specific training

      Customer Service

      Service that sells

  • Leadership
  • Keynote
  • More

The client says they don’t have the money.

Business Development, Mindset, Negotiation, Value

First up, please recognise. It’s never money. I have never known the client not to have the money. Ever. Think of it like this. Has someone asked you for something and you say ‘I don’t have the time’ the reality is you do have the time – but you are valuing something...

What it really means when the client says you are too expensive

Business Development, Language, Leadership, Listening, Mindset, Negotiation, Value

Do you know why are they saying this? Is it because: They genuinely can’t see what they are getting and so they say it’s too expensive? They really want it and they can’t find the money? They need your solution and are going with a competitor and this is a tidy way of...

The client says they don’t have the money

Business Development, Mindset, Negotiation, Value

First up, please recognise. It’s never money. I have never known the client not to have the money. Ever. Think of it like this. Has someone asked you for something and you say ‘I don’t have the time’ the reality is you do have the time – but you are valuing something...
Mind Your Language – how your words could be getting in your way

Mind Your Language – how your words could be getting in your way

blog, Language, Listening, Presenting, Questions, Value

Mind your Language One of our outstanding graduates who is demonstrating what language can do to the client!  When someone asks, ‘How are you today’? Do you say ‘not bad’ or ‘could be worst’? Even though you are laughing and jolly (I’m expecting you always to be...
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